For the purposes of this policy, www.South Coast Coffee.ie defines the term User as an entity with which South Coast Coffee has an established relationship, the term Respondent as any individual who responds to surveys powered by South Coast Coffee or who is included as a contact in a Users account and the term Visitor as an individual that visits our front-end website (for example www.southcoastcoffee.ie).
Any information stored on (www.southcoastcoffee.ie) platform is treated as confidential. All information is stored securely and is accessed by authorised personnel only South Coast Coffee implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.
2. Collection and use
The following sections cover the specifics of each of the three groups from which data is collected: website Visitors, Respondents and Users.
2.2 Website Visitors
If you are a Visitor to our website only, and not a Respondent to a survey or a user of our platform, then this section is relevant for you.
By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in South Coast Coffee products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between South Coast Coffee and yourself.
South Coast Coffee gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.
2.2.1 Purpose of processing personal data
South Coast Coffee uses the collected data to communicate with Visitors, to customise content for Visitors, to show ads on other websites to Visitors, and to improve its website by analysing how Visitors navigate its website.
2.2.2 Sharing personal data
South Coast Coffee may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyse the Visitor behaviour on its website.
2.2.4 Links to other sites
Respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to South Coast Coffee Users. The security and privacy protection implemented on South Coast Coffee’s platform does not cover this type of transfer or disclosure of personal information. Respondents responding to surveys or survey invitations should be aware that they alone are responsible for the content of their responses. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. It is the Users responsibility to ensure that collection and processing of data is done in accordance with applicable law. South Coast Coffee will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.
If you wish to inquire about your Personal Data that may have been collected in a South Coast Coffee survey, we recommend that you contact the entity that created or sent you the survey. As South Coast Coffee is a Processor, it does not control the Personal Data used or stored in the survey, but processes it on behalf of its User.
In order to provide services to its Users, South Coast Coffee collects certain types of data from them. Furthermore, South Coast Coffee Users collect information from Respondents when they produce and distribute surveys. This section will describe how these two types of data are collected and used by South Coast Coffee as well as geographical differences that effect this policy. Data entered or transferred into South Coast Coffee by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by dessertfirst.ie without express consent from the User.
2.4.2 Collection of User data
During a Users registration and later on South Coast Coffee platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data. This information is used by South Coast Coffee to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.
South Coast Coffee Users can at any time access and edit, update or delete their contact details by logging in with their username and password to South Coast Coffee platform. South Coast Coffee Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into South Coast Coffee, they meet the definition of User in this policy. South Coast Coffee will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
2.4.3 Collection of Respondent data
Surveys used for gathering feedback are created by Users, who make them available to relevant businesses, organisations, and individuals. It is the Users responsibility to ensure that collection and processing of data is done in accordance with applicable law. South Coast Coffee will not process Personal Data for other purposes or by other means than instructed by its Users.
Respondent data includes data from individuals uploaded, transferred or manually entered by a South Coast Coffee User into their account for the purpose of providing feedback to the User by responding to surveys. Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family, lifestyle and social circumstances including age, date of birth, marital status, number of children, employment details, education/qualification, business contact details, gender, religion, race, health detail and other sensitive Personal Data. Answers to questions by Respondents, may also include Personal Data.
The purpose of collecting Personal Data as part of a survey will vary depending on the survey, as set up by South Coast Coffee Users. As South Coast Coffee provides surveys to a wide group of customers and businesses, the purpose may vary greatly. For Users in the EEA, or for Users providing surveys to Respondents in the EEA, the User will be the controller, as defined in the Directive and the GDPR. The purpose will consequently be defined by dessertfirst.ie User.
3. Retention and deletion
South Coast Coffee will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, South Coast Coffee Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Users with an active account will therefore have the responsibility to delete data when required. When a users account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.
4. Acceptance of these Conditions
5. Our Legal Obligation to Disclose Personal Information
We will reveal a Users personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to South Coast Coffee or to others who could be harmed by the Users activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.
6. For Further Information
If you have any further questions regarding the data South Coast Coffee collects, or how we use it, then please feel free to contact us by email at email@example.com